Mailing birds through the USPS is difficult for me... I'm the first to admit it. The purpose of this thread is what do you do when the bird you have mailed or are waitng to recieve does not arrive.
After you have felt like you are going to vomit...after you have calmed yourself do this...
1.] Check the tracing number given to you when the bird was first taken to the PO and see if you can track the bird's where abouts on line. Once you can identify the last location where the bird was tracked, call that distribution center and ask to speak with the manager.
2] If you can't find a number for the distribution center, call or go to the PO where the bird was shipped from and ask the person with whom you made the reservation to find you the correct number to call. Do not use the 1-800 number. They are notorious for not have a clue, giving incorrect information, numbers and such. Think about it...when a package is lost, everyone calls the 1-800 number and so they are over whelmed...you must by pass them.
3] Once you have the correct number and the manager...be polite. Start the conversation with something like...Thank goodness I've reached you.
If the manager is on break or lunch, ask if he/she is in the building and can be paged. Always opt to be placed on hold, rather than get a call back.
4] Once you have the manager on the phone and you have told him/her that you bird is lost...you have said it's critical the bird be found because the bird has been without food and water, etc...the manager may ask if he/she can check into this and call you back. That's OK al long as you ask for him/her to be accountable as to how long it will be before you do get a call back. If you don't get the call back by the time promised...wait 15 minutes and call again.
5] Never berate or demean because this will get you no where and won't be of any benefit to your bird or birds to follow.
You may spend hours on the phone until the bird is located...don't give up ...it's part of the process.
Recently I was told that all birds are place in a temperature controlled room. I don't think that always happens.
Also, recently while speaking with a PO manager, I heard the back ground noise which made it very difficult to hear what I was being told. That noise must be terrifying to a bird in a box.